Refund and Returns Policy page shares the details about how to get your warranty registered and how to do a warranty claim on the Prife iTeraCare Devices.
Refund & Returns Policy Overview
Prife International guarantees the iTeraCare devices for one year. Please watch this video below to Register Your Warranty if you manage your Prife International account.
If your product arrives damaged, it will be replaced. For the Negative Ion Shields, EMF Shield, Renew Patches OR Seven Wonders Water Bottle, Contact your sponsor right away and let them know about the issue. Prife is very proactive in satisfying the customer.
All Prife International Sales Are Final. There is a Strict No Refund, No Return Policy. You Are Guaranteed to Have a Working Device For One Year From Your Original Purchase Date.
If something happens to the operation of your device, contact your sponsor or sales person immediately. If the device is sparking, or has a burning smell, do not attempt to use it again. You will need to take a photo of your serial number. As long as it is safe,make a short 10 second video describing problem.
Send that information to your sponsor or sales person. They will contact your Stockist that shipped the device to you and arrange a replacement device.
Your Stockist will probably include a return shipping label to send back your defective device.
It is good practice to keep your original shipping box if it is still in good condition. If not, you can go to the US Postal Service and get a box that the device will fit in. The exception is the iTera Bio Foot Massager which is a larger box.
Shipping Returns
To return your product, you should mail your product to the address on the return label that is included in your replacement device shipment.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.